Rachael's Story
Extract from the following Conference Paper:
7th Biennial International Dementia Conference: 16-17 June 2008
‘Finding the Gaps and Maintaining the Passion’
Title: ‘Do You See The Light?: Lighting in Residential Aged Care’
Introduction

Rachael
In 1999, I visited a small dementia-specific facility on a study visit. I was there to acquaint myself with the design and to have a look at how the residents and staff interacted in the environment. During my visit I happened to be sitting down having a chat with a staff member and a lady whom I shall call Rachael (Rachael was not her real name). During the course of that conversation Rachael, who had noted my interest in design, asked if I would like to see her room. The staff member present gave her permission so, Rachael and I proceed to her room which was only a few steps away from where we were sitting.Rachael entered her room first and proceeded about halfway across and I stepped just inside the door, not wanting to intrude too far into Rachael’s domain. The room was average to small in size and, very clean and tidy and was full of Rachael’s memorabilia. To the left there was a door to a small ensuite (toilet & hand basin only) which ran off the bedroom. Rachael appeared to be quite proud of her room and, I remarked to her what a nice room it was and asked, in passing, if there was anything about it that she did not like.
I have found over the years that in these situations people rarely tell you what they don’t like about anything until you ask the question. People generally don’t like to sound negative or appear to be complaining. When I asked this question I was not looking at Rachael – my eyes were moving around the room taking in all of Rachael’s belongings. Rachael’s answer to my question came back straight away, she said forcefully “The Light!”. When I heard Rachael’s comment, I immediately looked at the ceiling to look at the ‘light’ (at this stage, I was still not looking at Rachael).
The principle light in the room was an ‘Oyster-Type’ ceiling mounted Luminaire. When I was looking at the Oyster fitting I was providing Rachael with my thoughts on it (trying not to be too negative) and then I heard again from Rachael, in an even more forceful voice “No!” she said, and then, “The Light!”. I was quite obviously looking at the wrong thing so, when I heard this second comment I turned my gaze from the ceiling light back across to Rachael who was standing looking at me but, with one arm outstretched and her index finger pointing straight towards the window! ‘Oh” I said “what is wrong with the window?”. “The Light” said Rachael. It was now quite obvious to me that there was something wrong and that the extent to which Rachael could explain the problem was to point at the window and again repeat, “The Light”. What was wrong with the window?
We were both looking at a standard domestic sized window which was fitted with a face curtain, a sheer curtain and a Holland blind which, was drawn about two-thirds the way down. Below the blind, sunshine was streaming into the room. Up until this point I hadn’t taken much notice of the window or the fact that the Holland blind was drawn down on such a pleasant sunny day. We were in late Autumn and the weather was a little nippy so, I would have expected that some warm sunshine streaming in through the window would normally have been a pleasant experience, even if a little glaring. When I saw the sunshine and the accompanying glare, I said to Rachael “Oh I see, the glare from the sunshine is bothering you”. ‘”No” said Rachael. “The Light”. Now I was puzzled; I looked across at Rachael who was still pointing at the window.
I didn’t understand what Rachael was trying to tell me and it was clear to me that I couldn’t figure it out by staying where I was. So, I asked Rachael if I could move across to the window to take a closer look. Rachael said “Yes” so, I moved a few steps across the room, past Rachael, and stood in front of the window. Rachael stayed standing behind me and had by now lowered her arm nevertheless, she was still looking at the window.
Standing in front of the window, nothing seemed to me to be out of order. Whatever was bothering Rachael must be concealed by the Holland blind drawn two-thirds the way down. I turned to Rachael and asked if I could lift the Holland blind up. Rachael said “Yes”. I turned and drew the Holland blind up and it then became exceedingly clear to me what appeared to be causing such anxiety in Rachael.
The facility in which Rachael lived was located in a standard suburban street and the boundary fence was about 3 metres from Rachael’s bedroom window. The residence next door was much closer: it appeared to be around one metre from the fence-line. Mounted on the side of the building was, what was concerning Rachael. Twin ‘Para-floods’ were mounted just below the eaves to illuminate the narrow concrete pathway between the fence and the adjacent building. Para-floods are indiscriminate light - they cast light in all directions, not just forward. They are blinding in the light that they emit and, are one of the least suitable lights to be used in residential environments particularly, to illuminate long narrow spaces for which they are totally unsuitable.
It was now apparent to me that each night when Rachael was trying to sleep, her world was invaded by highly intrusive flood lighting. The situation was not made any better by the curtains and blinds which were installed on Rachael’s window. Neither the Holland blind nor the curtain installation incorporated ‘blockout’ materials. I assumed that Rachael kept the blind lowered just enough, all of the time, so that she did not have to look at the offending installation, even in daylight hours. Looking at the light through her window would remind her, even in her early stage of dementia, of what was to happen each night. I told Rachael that I could see what was bothering her and said that I would inform the staff. I only stayed in Rachael’s room a few more moments and, as we left I thanked her for allowing me to visit.
I did inform the staff on duty and I suggested that the facility should approach the adjacent property owners and request that they change their light installation to something less intrusive without compromising their apparent security concerns. I did not ever find out if what I suggested was carried through. For Rachael’s sake I hope that the offending lights were changed or modified. Although this story concerned light from an adjacent property it could well have been invasive lighting from within the facility or, from road or public lighting outside the facility boundaries.
There are two significant points about this story:
- People with dementia are at the mercy of the environment in which they live.
- How does a person with a severe cognitive deficit inform other people when they are distressed by negative elements in the environment?
Good Sense Design (GSD) - Lighting
Extract from the following Conference Paper:
7th Biennial International Dementia Conference: 16-17 June 2008
‘Finding the Gaps and Maintaining the Passion’
Title: ‘Do You See The Light?: Lighting in Residential Aged Care’
Introduction

Environmental Control (or lack of it) and Wellbeing
The Story of Rachael and her daily or rather ‘nightly’ experiences, and her obvious distress, provided me with evidence that intrusive lighting can be a major problem in RACF’s and I would suggest that her ongoing lack of personal control over that external intrusion would have had a major effect on her sense of wellbeing.
For me, some of the most troubling aspects about Rachael’s situation were:
- She was quite obviously not in control of her personal environment.
- She did not appear to be in a position to advise others (i.e. staff or relatives) if there was anything seriously wrong that was affecting her detrimentally.
- The Care Staff or Management did not know of her plight regarding the intrusive lighting.
- It was just sheer luck that I happened to be on site and ask the right question at the right time and that Rachael retained sufficient cognitive ability to inform me of her problem.
- Other residents had bedroom windows facing the same intrusive lighting – were they being affected in a similar manner?
- If the intrusive Lighting was adversely affecting Rachael’s and other residents behaviour in some manner which, had nothing to do with their dementia, how were the Care Staff interpreting this?
- Were Rachael or other Residents being medicated for ‘agitation’ which was in fact due to their lack of control over intrusive lighting?
- How could the Care Staff know what was causing the agitation or distress, if they were not aware of the intrusive lighting problem in the first place?
Frail Aged People in ‘prone’ positions
An ever increasing number of residents in RACF’s are now very frail. Frail-aged people who are confined to beds, water-chairs or flotation chairs spend the vast majority of their time looking up at the ceiling or up at walls. Many are so frail that they are no longer strong enough to move their bodies or even avert their eyes if they wish to. Even when they are sleeping or dozing they are still facing the ceiling directly or at an angle and, strong light travels through closed eyelids quite easily. These people are captive in these positions and are at the mercy of whatever aggressive lighting has been installed above or beside them. The apparent lack of awareness or understanding demonstrated by the lighting designers and specifiers is quite evident in virtually every RACF that I have visited over the last ten years.Lying on your back on the floor in the Lounge, Dining or other public room in any RACF can be somewhat revealing. Not only are the ceilings full of inappropriate Luminaires, in many cases the diffusers have been removed and there is just a bare lamp visible. Aged Care organisations need to be much more pro-active regarding lighting. There needs to be ongoing inspection and maintenance of lighting in RACF’s to ensure that residents are not adversely affected.
If you want to find out for yourself what the residents are subjected to on a daily basis, all you need to do is to take a walk through any RACF and spend a few minutes lying on your back on the floor in a number of different locations. Your experience should be somewhat revealing.Glare
The CIE (International Commission on Illumination) presents definitions for Disability and Discomfort Glare:Discomfort Glare (CIE Definition No. 45-25-315)
Glare which causes discomfort without necessarily impairing the vision of objects
Disability Glare (CIE Definition No. 45-25-320)
Glare which impairs vision without necessarily causing discomfort
Using Rachael’s Story as an example I think we can clarify these definitions. At night when Rachael is in her bedroom with the Holland blind up and the curtains open, she would be suffering severe discomfort glare from the para-flood light streaming into her bedroom. If Rachael got out of bed and looked directly into the light source, she would be temporarily blinded by the light and would be suffering disability glare i.e. she would not be able to safely carry out a task until she (i) looked away from the light source and (ii) allowed time for her eyes to recover and adapt to the prevailing light conditions.
If Rachel then closed both curtains she would cut down the intensity of the light streaming into her bedroom. Depending on the density of the curtain fabrics, she may or may not still be suffering from disability glare. If Rachel then pulled the Holland blind down she would again reduce the intensity of the light. However, because the Holland blind was not a full ‘blockout’ material she would still, more than likely, be suffering from discomfort glare. Glare would be penetrating the blinds and curtains and forming a halo around the closed blind. This is as far as Rachael’s control over her environment extends. Until daylight arrives she is now under attack for the rest of the night. There is no escaping the glare in her private space.
To my mind there is absolutely no difference between Rachael's situation and that of a totally immobile person in a water chair being forced to look at a ceiling full of downlights (LV Halogen or PL) or other un-diffused lighting, shining directly into their eyes. At least Rachael was able to turn her head or avert her gaze.Lighting Standards
AS1680.1:1990 states that a safe and comfortable visual environment depends on a number of factors: avoidance of excessive illuminance variations; absence of direct glare from lamps, luminaires or windows; appropriate luminance distribution on interior surfaces and the use of light sources with suitable colour characteristics.AS1680.2.0:1990 details recommended illuminances for various environments. Missing from this standard are recommendations for nursing homes, hostel or ‘domestic’ interiors such as independent living units.
AS/NZS1680.0:1998 alerts specifiers to the needs of persons with impaired vision. It briefly canvasses ‘the causes of low vision'; ‘how people are affected by low-vision' and; ‘the role of lighting and low vision’. However, it does not provide specific guidelines as to the specification of lighting for people with ‘special needs’ which delivers appropriate light levels in an appropriate manner.
To my mind there appears to be a major gap in the Lighting Standards. There are no still no authoritative Standards or Guidelines for Interior or Exterior Lighting in RACF’s. This seems to me to be something of a glaring oversight. Considering Rachael’s story, I would expect that there are many tens of thousands of residents in RACF's who are detrimentally affected by undiffused interior lighting and/or invasive exterior lighting at night. There is no reason why this should be happening. At present there just appears to be no imperative to do anything about it. The situation in Road & Public Lighting is no better.
Road Lighting & Public Lighting
AS/NZS1158 Series covers all-night safety and security on public roads, cycle paths, footpaths, public parks & gardens. This type of lighting is one of the worst forms of invasive lighting into surrounding properties. AS2560 Series sets the standards for outdoor sports lighting. The obtrusive effects of Sports Lighting is controlled by AS4282 -1997, ‘Control of the obtrusive effects of outdoor lighting’. AS4282 does not apply to Road or Public Lighting (i.e. AS/NZS1158).This is situation is amply demonstrated by the highly invasive Road Lighting adjacent to any RACF or in any suburban residential street. As a result, the most ‘considered’ interior/exterior RACF lighting design can be totally destroyed by the installation of one aggressive Road Light in the vicinity. However, some authorities do recognise that public/road lighting can be hazardous or have negative effects The Australian Greenhouse Office (2007) states “for street lighting to be effective:
- most of the light should fall on the roadway
- some light should fall on the surrounding areas so that there is not excessive contrast between the footpath and the roadway itself
- spilling light onto adjacent properties is undesirable and in residential situations is regarded as “light pollution”
- upward lighting from street lighting luminaires should be avoided as far as possible to reduce unnecessary light pollution of the night sky and to reduce wastage
I think that the AGO should liaise with the designers/installers of road lighting!
There are very good examples of the response to the negative effects of public lighting in almost every community. I took some pictures at my local railway station which are somewhat revealing. There are numerous types of public light fittings available which are far less intrusive than the road lights generally installed in our suburban streets. The characteristics of these ‘less intrusive’ fittings are that they (i) shield the lamp glare and (ii) limit ‘light spill’. So, why are these types of luminaires installed on or adjacent to railway stations?
The installation of these ‘considerate’ fittings apparently has two main purposes; (i) to reduce ‘disability glare’ (to train drivers) and to reduce visual clutter so that visual access to ‘visual signalling’ lighting is not hindered, (ii) to provide for safe movement of passengers from platform to train. The significant aspect of this is that the relevant authorities are aware that ‘standard’ road & public lighting is highly intrusive both from a ‘lamp glare’ and ‘light spill’ aspect. Whilst I recognise that community safety is an important issue, I would suggest that the lifestyle of people in RACF’s ranks just as importantly. Why should their well-being be detrimentally affected by invasive lighting installations? It is not good design and it is not good sense.




